Refund policy

At Zerista, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We offer a 7-day return policy, which means you have 7 days after receiving your order to request a return.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • It must be returned in its original packaging.
  • You must provide proof of purchase (order number or receipt).

Non-Returnable Items

The following items cannot be returned:

  • Personal care or hygiene products
  • Undergarments
  • Gift cards
  • Clearance or sale items
  • Customized or personalized products

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery by emailing zerista29@gmail.com or messaging us on WhatsApp: +92 334 5294718 with clear photos of the product and packaging.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–10 business days.
  • Refunds will be issued through the original payment method whenever possible.

For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or another mutually agreed method.

Exchange Policy

We only replace items if they are defective, damaged, or the wrong item was delivered.

Return Shipping

  • Customers are responsible for return shipping costs unless the mistake was made by Zerista.
  • Original shipping charges are non-refundable.

For return requests, contact us at:

Email: zerista29@gmail.com

WhatsApp: +92 334 5294718